Terms and Conditions

Welcome to Embark Technologies. These Terms & Conditions (“Terms”) govern your access to and use of our websites, travel portals, mobile applications, booking platforms, APIs, software solutions, and related products and services.

By accessing or using any service provided by Embark Technologies, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue your use of our services.

1. About Our Services

Embark Technologies provides travel technology and digital solutions for individuals, travel agencies, agents, tour operators, businesses, and other organizations.

Our services may include, but are not limited to:

• Flight booking services
• Hotel booking services
• Bus booking services
• Cab and transfer services
• Holiday and tour packages
• Travel insurance services
• Recharge and utility services
• Visa and travel-related services
• B2B, B2C, and B2B2B travel platforms
• API and supplier integrations
• Booking engines
• CRM and business management solutions
• Mobile applications
• Customized travel software and technology solutions

Certain services may be provided through or in association with third-party suppliers, service providers, APIs, technology partners, or travel operators.

2. Acceptance of Terms

By registering an account, accessing our platform, making a booking, using an API, submitting a transaction, or otherwise using our services, you agree to be bound by these Terms and any additional terms applicable to a particular service.

These Terms may apply to individual users, customers, travel agents, businesses, corporate clients, distributors, and other authorized users of our platforms.

3. User Responsibilities

Users are responsible for providing complete, accurate, current, and valid information when creating an account, making a booking, submitting documents, or using any of our services.

You agree to:

• Provide accurate customer, traveler, and account information
• Verify booking details before completing a transaction
• Maintain the confidentiality of account credentials
• Use the platform only for lawful and authorized purposes
• Not misuse, manipulate, or interfere with our systems
• Not attempt unauthorized access to our platform, servers, APIs, or databases
• Not submit fraudulent, misleading, or unauthorized transactions
• Ensure that all information submitted through the platform is accurate and legally obtained

Users are responsible for all activities carried out through their accounts unless caused by a proven security failure on our part.

4. Travel Bookings

Travel bookings made through our platform may be subject to the terms, conditions, policies, and availability of the respective airline, hotel, bus operator, cab provider, insurance company, or other service provider.

A booking is considered confirmed only after the applicable booking process has been successfully completed and the required confirmation or booking reference has been generated.

Availability, pricing, schedules, seat inventory, room inventory, and other travel-related information may change without prior notice because such information may be received from third-party suppliers.

Users should carefully review all booking details before confirming a transaction.

5. Pricing & Service Charges

Prices displayed on our platforms may include or exclude applicable taxes, convenience fees, service charges, supplier charges, or other applicable fees depending on the service.

The final payable amount will be displayed during the applicable booking or payment process.

Prices and availability may change before the booking is successfully confirmed. Embark Technologies reserves the right to correct pricing or technical errors where necessary.

6. Payments

Payments must be made through the payment methods made available on the relevant platform.

A transaction may require successful payment verification before a booking or service can be confirmed.

Users are responsible for ensuring that the payment information provided is accurate and that they have authorization to use the selected payment method.

In cases where a payment is deducted but the booking status remains pending or unsuccessful, the transaction may require verification and reconciliation before any refund or further action is processed.

7. Cancellations & Amendments

Cancellation, amendment, rescheduling, and modification of bookings are subject to the applicable rules of the relevant service provider.

Different airlines, hotels, bus operators, insurance providers, and other suppliers may have different cancellation policies, deadlines, penalties, and refund conditions.

Where applicable, users will be informed of the relevant cancellation or amendment charges before processing the request.

Embark Technologies does not guarantee that every booking will be cancellable, refundable, or amendable.

8. Refunds

Refund eligibility and refund amounts depend on the applicable supplier's cancellation and refund policies, as well as the terms of the booking.

Where a refund is approved, processing may require coordination with the relevant supplier, payment gateway, financial institution, or other service provider.

Refund timelines may vary depending on the transaction method, supplier processing time, banking procedures, and other external factors.

Applicable cancellation charges, service fees, supplier penalties, or other non-refundable amounts may be deducted where permitted under the applicable booking terms.

9. Third-Party Suppliers & Service Providers

Embark Technologies may connect users with third-party travel suppliers, airlines, hotels, transportation operators, insurance providers, payment gateways, API providers, and other service partners.

The availability and delivery of such services are subject to the respective provider's policies, operational conditions, availability, and terms.

Embark Technologies acts as a technology and service platform and may not directly control the operations, schedules, inventory, pricing, or service quality of independent third-party providers.

Any disputes relating specifically to a third-party service may be subject to the terms and policies of that provider.

10. API & Technology Services

For clients using Embark Technologies APIs, booking engines, travel portals, CRM systems, or other technology solutions, access may be subject to separate commercial, technical, licensing, integration, or service agreements.

API users are responsible for:

• Maintaining secure API credentials
• Using APIs only for authorized purposes
• Complying with applicable usage limits
• Protecting API keys and access credentials
• Implementing appropriate security measures
• Using supplier and customer data responsibly
• Complying with applicable laws and third-party provider requirements

Unauthorized use, excessive traffic, abuse, security violations, or other misuse may result in temporary or permanent suspension of API access.

11. Account Security & Suspension

Users are responsible for maintaining the confidentiality of their usernames, passwords, API credentials, PINs, and other account information.

Embark Technologies may temporarily restrict, suspend, or terminate an account where we reasonably believe that the account has been:

• Used for fraudulent or unlawful activities
• Compromised or accessed without authorization
• Used in violation of these Terms
• Used to abuse or interfere with our systems
• Associated with suspicious or unauthorized transactions
• Used in a manner that may create security or operational risks

Where appropriate, users may be required to complete verification before account access is restored.

12. Platform Availability

We make reasonable efforts to maintain the availability, reliability, and performance of our platforms.

However, temporary interruptions may occur due to:

• Scheduled maintenance
• Technical upgrades
• Server or infrastructure issues
• Internet or network failures
• Third-party API downtime
• Supplier system failures
• Security incidents
• Events beyond our reasonable control

We do not guarantee uninterrupted or error-free availability of every service at all times.

13. Intellectual Property

All software, platform designs, interfaces, logos, trademarks, content, graphics, databases, documentation, source materials, and other intellectual property belonging to Embark Technologies remain the property of Embark Technologies or the respective rights holder.

Users may not copy, reproduce, modify, distribute, reverse engineer, resell, publish, or commercially exploit our technology or intellectual property without prior written authorization.

14. Prohibited Activities

Users must not use our services to:

• Conduct fraudulent transactions
• Violate applicable laws or regulations
• Obtain unauthorized access to systems or accounts
• Introduce malicious code or harmful software
• Attempt to disrupt platform operations
• Scrape or systematically extract data without authorization
• Misuse APIs or booking systems
• Impersonate another person or organization
• Use our services for unauthorized commercial activities

We reserve the right to take appropriate action against accounts or activities that violate these requirements.

15. Limitation of Liability

Embark Technologies will make reasonable efforts to provide reliable technology and travel services. However, we are not responsible for circumstances outside our reasonable control, including supplier cancellations, airline or hotel operational changes, delays, schedule changes, availability issues, third-party system failures, payment gateway issues, network failures, or other external events.

Our liability, where applicable, shall be subject to the nature of the service provided and any applicable agreement, booking conditions, or legal requirements.

16. Changes to Services

Embark Technologies reserves the right to modify, enhance, discontinue, restrict, or update any service, platform feature, technology, pricing structure, or functionality when necessary.

Changes may be made to improve performance, security, functionality, regulatory compliance, or business operations.

17. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Updated Terms will be published on the relevant website or platform. Continued use of our services after changes are published constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be interpreted and governed in accordance with the applicable laws and regulations of the jurisdiction in which Embark Technologies operates, unless otherwise specified in a separate written agreement with the customer or business partner.

Any disputes shall be subject to the applicable legal and judicial processes of the relevant jurisdiction.

19. Contact Us

If you have questions regarding these Terms & Conditions, bookings, payments, refunds, technology services, or any other matter relating to our platform, please contact Embark Technologies using the contact information provided on our official website.

20. Your Agreement

By accessing or using any Embark Technologies website, application, travel portal, API, booking engine, or related service, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Embark Technologies
Technology That Connects Travel. Solutions That Drive Growth.