Privacy Policy

At Embark Technologies, we value your trust and are committed to protecting the privacy, security, and confidentiality of your personal information. This Privacy Policy explains how we collect, use, process, store, and protect information when you access our website, applications, travel platforms, APIs, booking services, and other products or services provided by us.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. About This Privacy Policy

This Privacy Policy applies to information collected through our websites, travel portals, mobile applications, booking platforms, API services, customer support channels, and other digital services operated or provided by Embark Technologies.

For the purposes of this Policy, “Embark Technologies,” “we,” “us,” and “our” refer to Embark Technologies, while “you,” “your,” or “user” refers to any individual, business, agent, customer, or organization accessing or using our services.

2. Information We Collect

Depending on the services you use, we may collect different categories of information, including:

Personal Information

This may include:

• Full name
• Email address
• Mobile or telephone number
• Residential or business address
• Date of birth, where required for travel services
• Identification or KYC information where applicable
• Passport or other travel-document information where required for a booking or travel service

Travel & Booking Information

When you make or manage a booking, we may collect information such as:

• Passenger or traveler details
• Flight, hotel, bus, cab, or holiday booking information
• Travel dates and destinations
• Booking references and transaction details
• Preferences and special service requirements
• Cancellation, refund, and amendment information

Payment Information

Where payments are processed through our platforms or integrated payment providers, relevant transaction information may be collected or processed. Depending on the payment method, this may include transaction references, payment status, and other information necessary to complete and verify a transaction.

Where payment processing is handled by a third-party payment gateway, the payment provider may process payment information in accordance with its own privacy policy and terms.

Technical Information

We may automatically collect certain technical information when you access our services, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Login information
• Website usage information
• Access times and referring URLs
• Diagnostic and security-related information

3. How We Use Your Information

We use collected information only for legitimate business and service-related purposes, including to:

• Process and manage travel bookings
• Provide flight, hotel, bus, cab, insurance, recharge, visa, and other travel-related services
• Process payments, refunds, cancellations, and amendments
• Verify accounts and customer information
• Complete KYC or other regulatory requirements where applicable
• Provide customer and technical support
• Communicate booking confirmations, updates, alerts, and service notifications
• Improve the functionality, security, and performance of our platforms
• Personalize and improve user experiences
• Detect, investigate, and prevent fraudulent, unauthorized, or suspicious activities
• Maintain business, transaction, and technical records
• Comply with applicable laws, regulations, legal processes, and governmental requirements
• Develop and improve our products, services, platforms, and technology solutions

4. Sharing of Information

We may share or disclose information when it is necessary to provide our services, complete transactions, operate our technology platforms, or comply with legal obligations.

Depending on the service used, information may be shared with:

• Airlines and airline service providers
• Hotels and accommodation providers
• Bus and transportation operators
• Cab and mobility service providers
• Travel insurance providers
• Visa and travel service providers
• Payment gateways and financial service providers
• Technology and API partners
• Travel suppliers and distribution partners
• Cloud hosting, infrastructure, and security service providers
• Customer support and service providers
• Government, regulatory, law-enforcement, or legal authorities where required

We share only information that is reasonably necessary for the relevant purpose.

Embark Technologies does not sell or rent your personal information to third parties for their independent marketing purposes.

5. Third-Party Services & APIs

Our platforms may integrate with third-party travel suppliers, APIs, payment gateways, technology providers, and other external services.

When you use a service provided by a third party through our platform, that third party may process your information according to its own terms and privacy practices.

Embark Technologies is not responsible for the independent privacy practices, security policies, or content of third-party websites and services. We encourage users to review the applicable privacy policies of third-party providers before using their services.

6. Data Security

We take reasonable and appropriate measures to protect personal and business information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and service, security measures may include:

• Access controls
• Authentication mechanisms
• Secure data transmission
• System monitoring
• Security controls and safeguards
• Restricted access to sensitive information
• Regular technical and operational reviews

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Cookies & Similar Technologies

Our websites and applications may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may help us:

• Maintain login or session functionality
• Remember user preferences
• Understand website usage
• Improve website performance
• Identify technical or security issues
• Provide a smoother browsing experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some services.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, regulatory, accounting, or reporting requirements.

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

9. Your Privacy Rights

Subject to applicable laws and legitimate business or legal requirements, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request information regarding how your data is processed
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of your personal information

Certain requests may be subject to verification and applicable legal or regulatory requirements.

10. Children's Privacy

Our services are primarily intended for businesses, travel professionals, and individuals who are legally permitted to use the relevant services.

We do not knowingly collect personal information from children except where such information is legitimately provided as part of a travel booking or service and is handled in accordance with applicable laws.

11. Business & Account Information

For B2B, B2B2B, agent, corporate, or other business accounts, we may collect and process business-related information such as agency details, authorized user information, contact details, transaction records, account information, and documentation required for account verification or regulatory compliance.

Such information may be used to provide platform access, manage accounts, process transactions, provide support, and maintain business records.

12. Fraud Prevention & Compliance

To protect our users, partners, and platforms, we may process information for fraud detection, security monitoring, transaction verification, risk management, and compliance purposes.

We may also disclose relevant information to authorized authorities, financial institutions, payment providers, or other appropriate parties where required or permitted by applicable law.

13. Changes to This Privacy Policy

Technology, business practices, and legal requirements may change over time. Accordingly, Embark Technologies may update or modify this Privacy Policy periodically.

Any revised version will be published on this page with the updated effective date. We encourage users to review this page periodically to remain informed about how we protect and process information.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Embark Technologies through the contact details provided on our official website.

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable laws and our internal procedures.

15. Acceptance of This Policy

By accessing or using our websites, applications, travel portals, booking platforms, APIs, or related services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Policy, please discontinue use of the relevant services.

Embark Technologies
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